Privacy Policy

Last Updated: April 2025

Urbex Estate Technologies ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with any services provided by Urbex Estate (collectively, the "Services").

By accessing or using the Services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to an individual user ("Personal Data"). The types of information we may collect include:

• Personal Information: Name, phone number, email address, home address, payment details.
• Account Details: Username, password, user preferences.
• Usage Information: Device information, browser type, IP address, access times, app interactions.
• Security Logs: Incident reports, visitor check-ins, access control data.
• Payment Information: Billing records and transaction data processed through secure third-party gateways.

2. How We Use Your Information

We use the collected information to:

• Provide and manage access to the Services;
• Process payments and manage subscriptions;
• Communicate with users regarding updates, support, and account-related matters;
• Monitor and enhance the security of our platform;
• Improve our platform through analytics and user feedback;
• Comply with legal obligations and enforce our Terms of Use.

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who help operate our Services (e.g., hosting, payments, customer support);
• Legal Authorities: When required to comply with applicable laws or respond to lawful requests;
• Estate Administrators: Where necessary to facilitate estate-related functions, such as visitor access and dues collection.

4. Data Security

We implement appropriate technical and organizational measures to secure your information, including:

• Encryption of sensitive data;
• Role-based access controls;
• Regular audits and system monitoring;
• Compliance with Nigeria Data Protection Regulation (NDPR).

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

6. User Rights

Subject to local laws, you have the right to:

• Access, correct, or delete your personal data;
• Withdraw consent for data processing;
• Object to or restrict certain data uses;
• Request data portability.

To exercise these rights, contact us at support@urbexestate.com.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze trends, and administer the platform. You can control cookie settings through your browser preferences.

8. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for the content or privacy practices of such third parties.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via our platform or by email.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Urbex Estate Technologies
Email: support@urbexestate.com
Website: https://urbexestate.com